Many T-Mobile users have become frustrated with how often the app stops working. While this can be a massive pain, there are things that you can do to fix the issue. How can you get your T-Mobile app working again?

Below, we’ll discuss how you can employ five easy fixes to get your app working correctly again. Keep reading to learn more!

T-Mobile App Keeps Stopping: 5 Easy Fixes

The T-Mobile app allows you to control your T-Mobile account easily. You can use it to pay your bill or even upgrade your phone.

For this reason, it’s become very popular among T-Mobile customers. 

However, there have been times when the T-Mobile app has proved to be problematic. 

Luckily, there are a few things you can do to fix the problems you’re having:

  • Check for updates Reset your application dataClear your browsing history Charge your phone Uninstall and reinstall the app

Below, we’ll discuss the five easy ways to get the T-Mobile app back up and running.

Check for Updates 

If your T-Mobile App isn’t working, the first thing you should verify is that the app is completely up-to-date. 

An outdated app is always more likely to crash,  and because T-Mobile is constantly updating their app, previous versions can quickly become incompatible with your phone.

Follow the steps below to check for and install any available updates:

  • Open your phone’s app store.Look up “T-Mobile.”Find and select the T-Mobile app.If there is an update available, you’ll see it on the download page. Press “Update” and wait for the new version to install.

Now, try launching the T-Mobile app. It should work properly from here on out.

Reset Your Application Data 

You may be experiencing issues with the T-Mobile app because other apps are interfering with it.

Problems can occur when you have too many apps on your phone, limiting available memory. 

If this is the case, resetting your application data is the best course of action.

Below, we’ll discuss how you can reset your application data on both Android and iPhone.

Resetting Your Application Data on Android 

If you have an Android phone that you’re trying to access the T-Mobile app on, follow the steps below to reset your application data:

  • Open your phone’s settings.Select “Applications Manager.”Press “Delete All Applications and Their Data.”

If you choose this route, you will need to reinstall all the applications on your phone, including the T-Mobile app. 

You can also gradually reinstall other apps to see which ones start to interfere with T-Mobile. 

Resetting Your Application Data on iPhone 

You can reset the data on your iPhone by following the steps below:

  • Open your phone’s settings.Select your name, then choose “iCloud.”Press “Manage Storage.” Choose an application and select “Delete Data.”Confirm your choice.

This will allow you to clear the data from any app you need to. 

Clear Your Cookies and Cache 

If you still have problems, try clearing your device’s cookies and cache. 

Clearing your cookies and cache will ensure all the extra information that could be limiting memory and creating problems are off your device.

A cache that has not been cleared in a while could take up a lot of memory, and this can slow down apps.  

The steps you’ll take to clear your cache are different on each device. But, clearing cookies is easy.

For example, you can follow the steps below to clear the cookies on your Android phone:

  • Open the Chrome app or your preferred web browser on your phone.Find the menu at the right of the address bar.Select “More Settings.” Tap “Privacy and Security.” Select “Clear Browsing Data.” Choose which cookies you want to clear. Select “Cookies and Site Data.” Press “Clear Data.”

Your cookies should now be clear. 

Charge Your Phone 

Surprisingly, the reason the T-Mobile app isn’t working is sometimes nothing more than a low battery. 

The T-Mobile app has been known to stop working when your device is low on battery or if your data saver is on. 

If this is the problem, you can fix it by simply turning the data saver off or charging your phone to a higher percentage. 

Uninstall and Reinstall the App 

Even after you have done all the troubleshooting you can possibly do, the issues might persist. 

But, there is one more thing you can try —uninstalling and reinstalling the app.

Uninstalling the app could get rid of any glitches that could be causing problems. 

Final Thoughts

Using the T-Mobile app, only for it to stop working out of nowhere, is frustrating.

This is a common issue with the app, but luckily, T-Mobile is working to clear these problems.

If you cannot easily use your T-Mobile app, try the fixes listed above to solve the issue.