If you are the proud owner of a Surface device like the Surface Pro 7 or Surface Laptop 3, we’ve got great news for you. You will soon be able to install the new Windows 10 version 2004 update.

  • Some devices using the Always On, Always Connected feature were blocked from updating to the new Windows 10 version 2004 because of compatibility issues.Microsoft issued a new patch that mitigates that problem and the safeguard will be lifted so you will soon be able to update to the new Windows 10 version 2004.If you want more information about Windows updates, check out our Windows Update & Security section.Have you seen the news about the latest Patch Tuesday? Visit our Patch Tuesday Hub now!

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Some devices using the Always On, Always Connected feature were blocked from updating to the new Windows 10 version 2004 because of compatibility issues.

Microsoft issued a new patch on Patch Tuesday that mitigates that problem and the safeguard will be lifted so you will soon be able to update to the new Windows 10 version 2004.

Surface users can update Windows 10 to version 2004

Microsoft issued a note in the May 2020 release that they solved the Errors or unexpected restarts for some devices using Always On, Always Connected issue:

How can I update to Windows 10 version 2004 for Microsoft Surface?

So, if you have a Microsoft Surface device using the Always On, Always Connected feature, you need to install the new KB4557957 patch.

Some devices using the Always On, Always Connected feature might have compatibility issues with Windows 10, version 2004 (the Windows 10 May 2020 Update).

Affected devices will have more than one Always On, Always Connected capable network adapter, such as the Microsoft Surface Pro 7 and Microsoft Surface Laptop 3, and might receive errors or unexpected shutdown or restart.

This issue was resolved in KB4557957. The safeguard hold is estimated to be removed in the coming weeks.

To do so, head over to Windows Update and download and install the update. Type updates in Windows Search and click on the Check for updates from the results.

Next, hit the check for updates button and install the KB4557957 patch when it shows up. You can also directly download it.

Note: Be cautious with the new KB4557957 patch. A user reported that after installing it, it caused his computer to freeze and had to uninstall it.

If the advices above haven’t solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

Still having issues? Fix them with this tool:

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